Impact in business results through a seamless customer experience

Reduce cost-to-serve and increase satisfaction by pinpointing, quantifying, and taking action on friction points surfaced from your customer data – all on one platform.

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Transform customer feedback and data into revenue and make CX a key differentiator

Centralize customer feedback from internal and external sources to uncover and quantify customer needs and pain points, generating insights that will lead to lower churn, better retention, and lower contact rate

Prioritize initiatives based on customersvoices and prevent issues from becoming churn

Establish a continuous improvement process centered around the customer experience to ensure that problems are quickly identified and turned into prioritized initiatives across different teams to remove friction, improve customer experience, and increase profitability.

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How Birdie can help you take your customer experience strategies to the next level

“Birdie is excellent for validating hypotheses and understanding the size, evolution, and recurrence of themes. It has enhanced our prioritization processes by 10x, helping us move from dispersed and raw data with very few evidence and data to a centralized place with real-time KPIs. This leads to significantly more informed, comprehensive, and streamlined decision-making for product leaders.”

CX & Performance Manager

Connect your favorite tools with Birdie

Bring your most important feedback sources to Birdie to get a 360 view of your users. Integrate with analytics tools to segment the data and create cohorts for granular analyses.

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Optimize your product experience and drive results with AI-enabled customer experience analysis

Birdie is a Customer Feedback Analytics tool with Artificial Intelligence and NLP

Save time by letting our AI analyze data across sources and automatically identify opportunities of improvement that will directly impact retention and revenue.

Birdie automatically eliminates personal data from feedback and our SOC2-compliant model learns from customers to improve faster, but never shares data between customers.

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Centralize customer feedback to create better products, experiences, and marketing campaigns

Fostering more collaborative product strategies

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Birdie is a Feedback Analytics Platform for Product teams. We centralize feedback from multiple sources using AI to help you: categorize it, summarize patterns and trends, combine qual and quant data, and get insights faster.

No, our focus is on the analysis of qualitative data (unstructured text) derived from feedback. However, you can also bring quantitative data related to each feedback, such as the NPS score, customer plan, feature usage, onboarding date, behavior, etc; and cross this information to make your analysis.

Birdie supports hundreds of languages and you can keep your feedback in the native language or automatically translates your data into English.

No, but we can suggest some specialized tools for that.

For now, each customer is being assisted individually by our customer success team.